Ticketing FAQs

What types of tickets and passes are for sale?

There are 11 types of  tickets and passes available for the 2023 SJFF at  Tickets and Passes:

9 virtual ticket & pass types and 2 Live In-Person In-Theater ticket types.

Virtual Ticket types (9)

  • Festival Pass – Allows an Individual to watch all films in the festival for $150
  • Festival Family Pass – Allows a family (single household) to watch all virtual films in the festival for $175
  • Festival Student Pass – Allows an individual  student (HS/College/Post Graduate) to watch all virtual films in the festival for $120
  • 5-Ticket Package – Allows an Individual to watch  any five virtual feature films for $50
  • 5-Ticket Family Package – Allows a family (single household) to watch any five virtual feature films for $75
  • 5-Ticket Student Package Allows an individual  student (HS/College/Post Graduate) to watch any five virtual feature films for $40
  • Single Ticket – Allows an Individual to watch one virtual film for $12
  • Single Family Ticket – Allows a family (single household) to watch any one virtual film for $18
  • Single Student Ticket – Allows an individual  student (HS/College/Post Graduate) to watch one virtual film for $12

Live In-Person In-Theater ticket types (2)

  • Single Ticket – Allows an Individual to watch one of the 3 Opening Day films at the Tower Theater for $12
  • Single Student Ticket – Allows an individual  student (HS/College/Post Graduate) to watch one of the 3 Opening Day films at the Tower Theater for $10

In addition, you can obtain a free Short Film Pass by registering or signing in here.

How do I purchase a ticket?

Before you can purchase a ticket, you must create a festival account by clicking the Login/Register link in the top right-hand portion of any web page. It’s easy and only takes a few minutes.

Once you have set up an account, there are three ways to purchase a ticket.

  • Click on the Tickets and Passes button on the home page.
  • Go to the Feature Films page to see all available films. Click on the Film Poster for more information about that film. Near the bottom of the Film Information page is a section that will allow you to purchase that Film as a virtual showing or if available an In-Person In-Theater Exibition Other options there are for Student and Family Tickets.
  • Under the Festival Films & Events Dropdown Menu on all page headers Click on the Virtual Films By Week option then select a week. There you will see all the Virtual Feature Films that are available for that week of the festival. Click on the film poster you are interested in and that Film's Information page will open. Near the bottom of that page is a section with all the Virtual Tickets  types and (If available) Individual In-Person In-Theater tickets. Just increase the counter to the number of tickets you want and then  add them to the cart. Continue to follow the screen prompts to Sign into you Account, (if you haven't already) then keep following the screens to finalize your purchases. You will receive an email confirmation listing your purchase's and how to watch the virtual films or How to use you Live Event In-Person In-Theater Ticket. (These in-Person In-Theater tickets are only available for the Opening Day Films at the Tower Theater. All of the 6 films being presented at the Crocker Art Museum are sold and ticketed directly from The Crocker's ticketing Website. 

    Where can I purchase a ticket?

    Tickets are only available online at the SJFF website (sacjewishfilmfest.org) using one of the methods described above under “How do I purchase a ticket?”.  Purchases may only be made by credit card.

    When can I purchase tickets for a film?

    You can purchase tickets for a film any time until 9:00 pm on the last day the film is scheduled to be shown (see Virtual Films by Week)

    I have donated $180 or more to the 2023 festival. How do I get access to watch films?

    If you have donated at $180 + level to the 2023 SJFF, you will recieve 1 Sponsor's Full Festival Pass that is automaticly activated and ready to use. You will just need to sign in to your SJFF/Elevent Account using the email and password that you used when you signed up. Just click the Watch Films Button on the Home Page or click HERE

    How do I Send a Virtual Festival Pass as a gift?

    • If you have donated to the 2023 SJFF at the $360 or above level, in addition to your Sponsor Festival Pass, you will receive one or more Virtual Festival Passes.
    • You can provide these Virtual Festival Passes as gifts to friends or family members.
    • To share a pass, sign into your Elevent account.   This will take you to your "Virtual Events and Subscriptions Page".
    • Click on your name in the upper right hand corner and select Account.  This will take you to your "Account" page.
    • Scroll down and select "Your Extras" from the list on the far left.  This will take you to your "Extras" page.
    • Click on the "View Codes" button for the first available pass. 
    • Copy the number that appears in the pop-up menu.
    • Send an e-mail with this link: https://www.goelevent.com/SacramentoJewishFilmFestival/Pass/Sale and the code you copied to whoever you wish to share this with.
    • You can also include this link: https://sacjewishfilmfest.org/ticketing-faqs/ which will lead to a page with instructions for "How to Redeem a Pass I Received as a Gift".
    • If you have more than one gift pass available, go through this process for each pass you wish to share.

    How do I redeem a Virtual Festival Pass I received as a gift?

    • If you received a pass as a gift, the person who gifted it to you sent you an email containing a code and a link to our Passes Page.
    • Go to that page and click the Blue "Add to cart" button to the far right of the "2023 Single Full Virtual Festival Pass" line. Then click the green "Checkout" button.  You will be asked if you want to donate.  Add a donation if you want, or click on the blue "Not Today" button.
    • Sign into your SJFF/Elevent account if you already have one, or create a new account.
    • When you have signed in, you will be taken to the Cart Checkout page. In the middle of the page is a Line called "Extras" paste the code from you gift email into the box for "Extra Code" and click "Apply". This will zero out the cost of the pass and allow you to complete your purchase.
    • If you have decided to donate to the Festival you will be asked to fill in your credit card information before completing the purchase.
    • After this all you have to do is go back to our Home page sacjewishfilmfest.org and click the green Watch Films Button.
    • You may be asked to sign in one more time with your SJFF/Elevent username and password but after this you will be taken to your portal where you can see the available films.

    Do I need a Sacramento Jewish Film Festival account to view films?

    Yes. You must set up a festival account before you can view any films, including the free short films; purchase tickets, or activate your festival pass(es).

    • Set up an account by clicking the Login/Register button in the top right hand corner of any web page.
    • Please make sure you write down the e-mail address and login password you enter here, so that you can enter it in the future when you login.

    I haven't received my confirmation email, what should I do?

    Confirmation emails are sent automatically once your purchase is complete. This will serve as your receipt, and will contain a code you can use with the Elevent App, if you want to watch on your television.

    • If you do not receive your email within a few minutes of completion, check your Spam and Junk Mail folders.  Please make sure you add sjff@jewishsac.org as a trusted source.
    • If you still do not see the email, log in to your account using your username and password. You can stream films by going directly to the film page and clicking “watch now” or going into your account to view your orders where you will find your confirmation with the Watch Now link.

    Can I get a refund or exchange a ticket?

    The festival does not provide refunds or exchanges.  The only exception is if you purchased a ticket, package, or pass and are unable to watch films due to geo-blocking.  To get a refund, please send an e-mail to: sjff@jewishsac.org.

    Does SJFF offer any discounts or free tickets?

    The SJFF does not offer any discounts, but some free passes are available for those unable to afford one.  For more information, please contact the Jewish Federation of the Sacramento Region at: (916) 486-0906.

    Do I have to buy a ticket to watch a short film?

    No, short films are provided for free, but you will need to register on the site first. See “Do I need a Sacramento Jewish Film Festival account to view films?” above.

    If you have already registered:

    • Login to the system.
    • Select your film
    • Click View Details
    • On the details page, click the Get Free Short Film Pass button
    • Add the pass to your cart by using the up arrow to increase the number to “1”
    • Click the blue Add to Cart button
    • Click the green Continue to Checkout button

    Once you have a Free Short Film Pass, you can watch any short film during the Festival by logging in to your account.

    Who or what are Elevent and Cinesend?

    You may notice logos for two companies while using our site. Elevent is the company we are using to host the films and handle ticket sales. Cinesend is the company we are using to manage the streaming of films.  The SJFF website interacts with these other firms seamlessly and automatically.

    Do I need to choose my movies when I buy a 5-Film Pass or 5-Film Family Pass?

    Yes, you do need to choose your films when you purchase your 5 film pass. You will click on a film, add it to your cart; click on your next film and add it to your cart until you have selected five films. Then click on the Purchase Now button to complete your purchase.  Should  you later decide that you want to change any of the films you selected,  please contact sjff@jewsishsac.org

    How do I purchase a discounted Student Ticket?

    Discounted film tickets are available to all high school and college students. These tickets are only $10

    You can purchase a student ticket the same way as you purchase a regular film ticket (see How do I purchase a ticket? above). You will see the student ticket listed as an option at the bottom of any film detail page.