Ticketing FAQs

There are six types of tickets and passes available at Tickets and Passes:

  • Festival Family Pass – For a family to watch all films in the festival
  • Festival Pass – To watch all films in the festival
  • 5-Ticket Family Package – For a family to watch any five films
  • 5-Ticket Package – To watch any five films
  • Single Family Ticket – For a family to watch one film
  • Single Ticket – To watch one film

In addition, you can obtain a free Short Film Pass by registering or signing in here.

Before you can purchase a ticket, you must create a festival account by clicking the Login/Register link in the top right-hand portion of any web page. It’s easy and only takes a few minutes.

Once you have set up an account, there are three ways to purchase a ticket.

  • Click on the Tickets and Passes button on the home page.
  • Go to the Feature Films page to see all available films. Click on the View Details button under the film you choose, then click on the Purchase Ticket button.
  • Click on a film on the interactive Festival Calendar, which will take you to the detail page for that film. Click on the Purchase Ticket button.

Clicking the Purchase Ticket button will take you to the payment system.  Then:

  • Select the ticket type you wish.
  • Add the film to your cart by using the up arrow to increase the number to “1”
  • Click the blue Add to Cart button
  • Click the green Continue to Checkout button
  • Click the blue View button
  • Click the Play button to watch the film, once the film is available (see Festival Calendar)

Tickets are only available online at the SJFF website (www.sacjewishfilmfest.org) using one of the methods described above under “How do I purchase a ticket?”.  Purchases may only be made by credit card.

You can purchase tickets for a film any time until 9:00 pm on the last day the film is scheduled to be shown (see Festival Calendar).

If you have donated $180 or more to the 2022 SJFF, then you are entitled to one or more free Festival Passes.  You will receive an e-mail with instructions for how to redeem your pass(es).

  • If you have obtained a pass as part of a donation, you will receive an e-mail containing a code.
  • Create a festival account by clicking on the Register/Login button at the upper right hand corner of any page.
  • When you have completed registering, go to Tickets and Passes.
  • Click on Buy Now under Festival Pass.
  • Enter the code from the e-mail in the box labeled Discount Code when you check out, then click Apply.  This will zero out any required payments.
  • Click the Add to Cart button.
  • Click Checkout and you can watch your film(s) when they are available.

When you purchase a Festival Pass, a Festival Family Pass, or redeem a pass earned through a donation, you will receive an e-mail containing a link to the login page for your portal.  Save that e-mail containing the link, or bookmark the page on your browser, as you will need these to access the portal and watch all your films.

Yes. You must set up a festival account before you can view any films, including the free short films; purchase tickets, or activate your festival pass(es).

  • Set up an account by clicking the Login/Register button in the top right hand corner of any web page.
  • Please make sure you write down the e-mail address and login password you enter here, so that you can enter it in the future when you login.

Confirmation emails are sent automatically once your purchase is complete. This will serve as your receipt, and will contain a code you can use with the Elevent App, if you want to watch on your television.

  • If you do not receive your email within a few minutes of completion, check your Spam and Junk Mail folders.  Please make sure you add sjff@jewishsac.org as a trusted source.
  • If you still do not see the email, log in to your account using your username and password. You can stream films by going directly to the film page and clicking “watch now” or going into your account to view your orders where you will find your confirmation with the Watch Now link.

The festival does not provide refunds or exchanges.  The only exception is if you purchased a ticket, package, or pass and are unable to watch films due to geo-blocking.  To get a refund, please send an e-mail to: sjff@jewishsac.org.

The SJFF does not offer any discounts, but some free passes are available for those unable to afford one.  For more information, please contact the Jewish Federation of the Sacramento Region at: (916) 486-0906.

No, short films are provided for free, but you will need to register on the site first. See “Do I need a Sacramento Jewish Film Festival account to view films?” above.

If you have already registered:

  • Login to the system.
  • Select your film
  • Click View Details
  • On the details page, click the Get Free Short Film Pass button
  • Add the pass to your cart by using the up arrow to increase the number to “1”
  • Click the blue Add to Cart button
  • Click the green Continue to Checkout button

Once you have a Free Short Film Pass, you can watch any short film during the Festival by logging in to your account.

You may notice logos for two companies while using our site. Elevent is the company we are using to host the films and handle ticket sales. Cinesend is the company we are using to manage the streaming of films.  The SJFF website interacts with these other firms seamlessly and automatically.

Yes, you do need to choose your films when you purchase your 5 film pass. You will click on a film, add it to your cart; click on your next film and add it to your cart until you have selected five films. Then click on the Purchase Now button to complete your purchase.  Should  you later decide that you want to change any of the films you selected,  please contact sjff@jewsishsac.org